FAQ
Ordering & Sizing
What size should I choose?
S fits a bookshelf, M works well on a desk or nightstand, and L makes a statement piece. Sizes are S 4.7"×2.5" (12×6.5cm), M 5.5"×2.9" (14×7.5cm), L 6.2"×3.5" (16×9cm) — hand-finished, so dimensions may vary by ±0.2" (0.5cm).
What's included in the box?
Your lamp, a remote control (battery not included), and a USB cable. It's USB powered (5V) — works with any USB port, adapter, or power bank.
Can I customize the LED colors?
Yes — every lamp includes 16 RGB LED color options, switchable anytime with the included remote.
Crafting & Shipping
How long until my order arrives?
Each lamp is made to order — crafting takes 7–10 business days in our Vietnam workshop. Shipping then takes 8–15 business days to the US, 10–15 to the UK/Europe, 12–20 to Canada, and 15–20 to Australia/NZ and other regions.
Why does it take so long to make?
Nothing is mass-produced. Each piece goes through 5 stages — design, sculpt & paint, build the scene, pour/cure/effects, and polish & light — with resin curing alone taking at least 3 days.
How do I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also revisit your order status page anytime using the link in your confirmation email.
Do you ship worldwide?
Yes, we ship worldwide. Orders to the US qualify for free shipping over $150 (otherwise a flat $15). For international orders, shipping is calculated at checkout based on your location.
Care & Returns
How do I care for my resin lamp?
Wipe with a soft, dry cloth and avoid prolonged direct sunlight to prevent yellowing. If the lamp ever detaches from its base — this is by design, to prevent damage in transit — it simply clips back in.
What if it arrives damaged?
Send us a photo or video within 48 hours of delivery and we'll send a free replacement — no need to ship anything back.
What's your guarantee?
30 days — if any part fails (LED, base, resin finish), we cover that too. Free replacement or full refund, either way.